Samoa - Electric Power Corporation Customer Satisfaction Survey 2014

Reference ID

WSM-SBS-EPCCSS-2014-v1

Year

2014

Country

Samoa

Producer(s)

Samoa Bureau of Statistics - Government Ministry
Electric Power Corporation - Government-controlled corporation

Sponsor(s)

Electric Power Corporation - EPC - Funding
Samoa Bureau of Statistics - SBS - Shared funding

Metadata

Documentation in PDF

Created on

Jun 04, 2019

Last modified

Jun 04, 2019

Page views

31128

Downloads

1099

Documentation

Download the questionnaires, technical documents and reports that describe the survey process and the key results for this study.

Questionnaires

Customer Satisfaction Survey 2014

305.5 KB

Author(s)

Samoa Bureau of Statistics

Date

2014-01-01

Country

Samoa

Language

English

Publisher(s)

Census and Survey Division Samoa Bureau of Statistics P.O.Box 1151 Apia Samoa Email info.stats@sbs.gov.ws Phone (685)62000/21373/62012 Fax (685)24675 Website www.sbs.gov.ws Location Floor 1 and 2 Fiame Mataafa Faumuina Mulinuu II Building (FMFMII) Matag

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Reports

Report of the Customer Satisfaction Survey 2014

6.3 MB

Author(s)

Samoa Bureau of Statistics

Date

2014-04-06

Country

Samoa

Language

English

Publisher(s)

Table of contents

MAP OF SAMOA STATISTICAL REGIONS
PREFACE
TABLES
FIGURES
SUMMARY OF FINDINGS CSS 2014
CHAPTER 1: INTRODUCTION
1.1: Background
1.2: Objectives of the Survey
1.3: Sample Design and Weight
1.3.1:Household/domestic sample
1.3.2: Other Types of Customers
1.4 :Questionnaires
1.5: Training, fieldwork and data processing
1.6:Response rates
CHAPTER 2: TYPE OF METER USED AND SERVICES PROVIDED
2.1: Type of meter users
2.2 :Services used by induction meter users
2.3 :Induction meter users satisfaction towards EPC service providers
2.4: Reasons why induction meter users were not satisfied with service
2.5: Induction meter timely reading basis
2.6 :Satisfaction towards timely basis of reading meter service
2.7: Reasons for unsatisfaction towards timely basis of reading meter service
2.8: Services used by prepayment meter users
2.9: Prepayment meter users satisfaction towards EPC service providers
2.10 :Reasons why prepayment meter users were not satisfied with service
CHAPTER 3: COMPLAINT MANAGEMENT
3.1a :Complaints status 3.1b: Recent complaints lodged
3.2: Method used to lodge complaint
3.3: Duration for complaints to resolve
3.4: Satisfaction towards complaints lodge.
3.5: Reasons why customers with complaints were not satisfy.
CHAPTER 4: CUSTOMERS PERCEPTION OF EPC SERVICES PROVIDED
4.1: Customers Services
4.1a: Telephone services
4.1b :Explanation of ratings for telephone services
4.2a: Face to face services
4.2b:Explanation of ratings for face to face services
4.3a: Supply of electricity services
4.3b: Explanation of ratings for supply of electricity services
4.4a :Fault services
4.5a: Tree clearing services
4.5b: Explanation of ratings for tree clearing services
CHAPTER 5: PUBLIC AWARENESS OF SERVICES
5.1: Public awareness by printed mediums
5.2: Public awareness by radio stations

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Technical documents

Sampling error estimates

Author(s)

Samoa Bureau of Statistics

Country

Samoa

Language

English

Download

N/A

EPC-CSS-Weight calculation

Author(s)

Samoa Bureau of Statistics

Date

2014-03-30

Country

Samoa

Language

English

Contributor(s)

Dr Ren Rulin of ICF Macro

Publisher(s)

Download

N/A

Other materials

Memorandum of Understanding Between Samoa Bureau of Statistics and Electric Power Corporation for the Conduct of Customer Satisfaction Survey 2014

64 KB

subtitle

To collect feedback on the services provided by EPC to all its clients

Author(s)

Samoa Bureau of Statistics , Electric Power Corporation

Date

2014-02-06

Country

Samoa

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http://metadata.sbs.gov.ws/index.php/catalog/26/download/228