Overview
Identification
Country
SamoaTitle
Electric Power Corporation Customer Satisfaction Survey 2014
Translated Title
Suesuega mo i latou o loo faaogaina le eletise, 2014
Study Type
Service Provision Assessments Series Information
The Samoa Bureau of Statistics (SBS) conducted the Electric Power Corporation's (EPC) Customer Satisfaction Survey in February 26th 2014. This is the first time EPC conducted such survey.
ID Number WSM-SBS-EPCCSS-2014-v1 |
Version
Version Description
v.1: cleaned data anonymized, available for public use
Production Date
2014-04-08
Overview
Abstract
The EPC-Customer Satisfaction Survey 2014 collected information to obtain and establish a baseline for customer's satisfaction on the EPC services and to identify the areas of the corporation's services that need improvement. The CSS results are planned to provide updated information to design new strategies for improving the services of the corporation. The overall outcome of the CSS 2014 is to assist and recommend relevant strategies to improve and upgrade the service of the EPC to its clients.The Customer Satisfaction Survey 2014 was conducted on the domestic or household level as well as all the other types of customers registered with the corporation.
Kind of Data
Sample survey data [ssd]
Units of Analysis
EPC customers such as domestic, commercial, school, religion, government, industrial, hotels
Scope
Notes
The scope of the survey consists of:
- Section A: the type of meters the customers used, the service provided by EPC to pay bills and buy cash power units, and reasons why the customers were not satisfied with the service given by the EPC.
- Section B: management of complaints lodged with the corporation and satisfaction of service provided.
- Section C: perception of the customers of the EPC service, and ranking of the mediums that the public used to get EPC public awareness.
- Section D: comments about areas for improvement of EPC service.
Topics
| Topic | Vocabulary | URI |
|---|
|
Electricity
| World Bank | |
Coverage
Geographic Coverage (1)
National
Geographic Coverage (2)
Regional
Universe
EPC users or customers
Producers and Sponsors
Primary Investigator(s)
| Name | Affiliation |
|---|
|
Samoa Bureau of Statistics
| Government Ministry |
|
Electric Power Corporation
| Government-controlled corporation |
Funding
| Name | Abbreviation | Role |
|---|
|
Electric Power Corporation
| EPC | Funding |
|
Samoa Bureau of Statistics
| SBS | Shared funding |
Other Acknowledgements
| Name | Affiliation | Role |
|---|
|
Ministry of Finance - Budget Division
| MoF-BD | Processing of payment for survey resources to the suppliers and personnel salaries using government finance systems. |
Metadata Production
Metadata Produced By
| Name | Abbreviation | Affiliation | Role |
|---|
| Taiaopo Faumuina | TF | SBS | Study documentation |
Date of Metadata Production
2014-04-28
DDI Document Version
Version 1-clean data anonymized, ready for public use
DDI Document ID
DDI-WSM-SBS-EPCCSS-2014-v1
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